Terms of Use
These Terms of Use govern access to and use of elverana.com, including website features, product information, customer communications, account functionality and related online services.
Website Operator
Elverana™ is owned and operated by Shanghai Tianchengchuang Network Technology Co., Ltd.
References in these Terms of Use to “Elverana™,” “we,” “us” or “our” refer to the store operator. “You” and “your” refer to a visitor, customer or other user of elverana.com.
Acceptance of These Terms
By accessing or using elverana.com, you agree to use the website in accordance with these Terms of Use and applicable law.
Purchases made through Elverana™ are additionally subject to applicable purchase, payment, shipping, return, privacy and other store terms.
Eligibility to Use the Store
You may browse elverana.com for lawful purposes.
To make a purchase independently, you must have the legal capacity required to enter into the transaction under the laws applicable to you.
Where a person does not have independent legal capacity, store use or purchasing should involve any authorization or supervision required by applicable law.
Appropriate Website Use
You may use elverana.com for legitimate activities including:
Shopping
Browsing Elverana™ artistic and sculptural hourglasses and reviewing product information.
Orders
Managing lawful purchases, order information and related account activity.
Support
Communicating with Elverana™ customer support about products, orders or store-related questions.
Prohibited Website Activities
You may not use elverana.com to engage in unlawful, fraudulent, abusive, disruptive or unauthorized activity.
Prohibited activity may include:
- Violating applicable law or third-party rights.
- Submitting false, deceptive or fraudulent information.
- Attempting unauthorized access to customer accounts, systems, servers or non-public information.
- Introducing malware, malicious code or harmful software.
- Interfering with website security, checkout functionality or service availability.
- Unlawfully collecting another person's personal information.
- Using automated scraping, extraction or similar tools without authorization where such activity is prohibited.
Accounts & Credentials
Where account functionality is available, you are responsible for maintaining the confidentiality of login credentials and for providing accurate account information.
You should take reasonable measures to prevent unauthorized access to your account.
Contact Elverana™ customer support promptly if you believe your account or credentials have been compromised.
Product & Store Information
Product descriptions, dimensions, materials, photographs, graphics, editorial copy and other website materials are provided for shopping and informational purposes.
Elverana™ makes reasonable efforts to keep website information useful and accurate.
We may correct errors, revise descriptions, update content, adjust product availability or make other reasonable changes when necessary.
Images, Colors & Visual Representation
Elverana™ specializes in artistic and sculptural hourglasses, so product imagery is an important part of the shopping experience.
Product color, sand tone, texture, surface finish and other visual details may appear slightly different because of photography, lighting, display settings, material characteristics and normal manufacturing variation.
Customers should review the available product information before completing a purchase.
Elverana™ Brand & Content
Elverana™ branding, trademarks, website design, written content, graphics, product photography, product presentation and other protected materials may be protected by copyright, trademark and other intellectual-property rights.
Except where expressly permitted or allowed by applicable law, protected Elverana™ content may not be copied, reproduced, modified, distributed, republished, commercially exploited or misleadingly presented without authorization.
Reviews, Messages & Other Submissions
If you submit reviews, photographs, feedback, messages or other content through available Elverana™ channels, you are responsible for ensuring that your submission is lawful and does not infringe the rights of another person.
You should not submit content containing unlawful, fraudulent, threatening, abusive or intentionally harmful material.
Where website-submission features are available, Elverana™ may review or remove content that violates store rules, third-party rights or applicable law.
Links & Independent Services
Elverana.com may link to or rely on services operated by independent third parties.
Such services may include Shopify, payment providers, delivery providers, analytics services, advertising providers or other technology and operational services.
Independent third-party services may operate under their own terms, privacy policies and service practices.
Protecting Store Systems
You must not attempt to bypass security measures, access restricted systems, probe vulnerabilities without authorization, interfere with website operations or obtain non-public information through unauthorized means.
Elverana™ may take reasonable measures to help protect the website, customer information, transactions and store systems from suspected abuse or unauthorized activity.
Unauthorized or Suspicious Activity
Elverana™ may review website activity, transactions or customer accounts where reasonably necessary to investigate suspected fraud, unauthorized payments, misuse, security incidents or violations of these Terms.
Where appropriate, access to certain website functions or transactions may be restricted while an issue is reviewed.
Store Features & Availability
Elverana™ may modify, maintain, temporarily suspend, restrict or discontinue website features where reasonably necessary for maintenance, security, technical, legal, operational or business reasons.
Continuous or uninterrupted website availability cannot be guaranteed.
Artistic Hourglass Availability
Individual Elverana™ hourglass designs may change in availability according to inventory, production, fulfillment or other operational conditions.
Displaying a product on elverana.com does not necessarily guarantee permanent or continuous availability.
Orders & Store Transactions
Purchases made through Elverana™ are subject to applicable product information, checkout details, payment authorization, shipping information, return requirements and other store policies.
Submitting an order does not necessarily mean the order has been finally accepted or fulfilled.
Personal Information & Website Use
Use of elverana.com may involve the collection or processing of information necessary for website operation, checkout, order fulfillment, security, analytics, customer support and advertising where applicable.
Privacy-related questions may be sent to service@elverana.com .
Website & Service Disclaimer
To the fullest extent permitted by applicable law, elverana.com and related online features are provided on an as-available basis.
Website functionality may occasionally be affected by technical errors, maintenance, service-provider issues, network problems or other circumstances outside our reasonable control.
Nothing in these Terms limits legal rights or remedies that cannot lawfully be limited or excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Elverana™ and the store operator will not be liable for indirect, incidental, special or consequential losses arising solely from website use where such liability may lawfully be limited.
Nothing in these Terms is intended to exclude or limit liability where such limitation is prohibited by law.
Restricting Website Access
Elverana™ may restrict or suspend access to certain website features where reasonably necessary because of suspected fraud, abuse, security concerns, prohibited conduct or violation of these Terms, subject to applicable law.
Such action may be temporary or permanent depending on the circumstances and applicable requirements.
Mandatory Consumer Rights
Nothing in these Terms of Use is intended to exclude, restrict or limit consumer rights that cannot lawfully be excluded, restricted or limited.
Where applicable law gives users mandatory protections or remedies, those rights remain unaffected.
Changes to These Terms of Use
Elverana™ may update these Terms of Use from time to time to reflect changes in website functionality, business operations, security practices, service providers or applicable legal requirements.
The revised version will be posted on this page.
Last updated: September 30, 2026.
Questions About Website Use
Questions regarding these Terms of Use or the use of elverana.com may be sent to Elverana™ customer support.
Email: service@elverana.com
Phone: +86 167-1062-6453
Customer Support Response Time: Within 24 hours
Elverana™ Company Details
Official brand, company and customer-support information associated with Elverana™.
The registered business address above identifies the legal company operator. It should not automatically be used as a merchandise-return destination. Please contact Elverana™ customer support before returning merchandise.
Thoughtful shopping starts with clear information.
Elverana™ provides these website-use rules alongside its purchase, payment, shipping, privacy and return information to help explain how elverana.com should be used.
Contact Customer Support