Terms and Conditions
These Terms and Conditions apply to purchases, orders, payments, shipping, returns, customer interactions and other transactions made through the Elverana™ online store at elverana.com.
Store Operator & Acceptance
Elverana™ is owned and operated by Shanghai Tianchengchuang Network Technology Co., Ltd.
References in these Terms to “Elverana™,” “we,” “us,” or “our” refer to the store operator. References to “you” or “your” refer to a customer, website visitor or other user of elverana.com.
By placing an order through Elverana™, you agree to these Terms and Conditions and to any other applicable store policies associated with the transaction.
Eligibility to Purchase
To make a purchase independently, you must have legal capacity to enter into the transaction under the laws applicable to you.
If you do not have independent legal capacity to enter into the transaction, any purchase must be made with the involvement or authorization required by applicable law.
Account Information
Where customer-account functionality is available on elverana.com, users are responsible for maintaining the confidentiality of their account credentials and for information submitted through their account.
Contact Elverana™ customer support promptly if you believe that your account or account information has been accessed or used without authorization.
Artistic & Sculptural Hourglasses
Elverana™ specializes in artistic and sculptural hourglasses designed to combine functional timing elements with decorative form and modern home décor.
We make reasonable efforts to present available product descriptions, dimensions, materials, weight information, photographs, finishes and other specifications accurately.
Customers should review product-specific information before completing an order.
Dimensions
Product dimensions and proportions may vary between individual Elverana™ designs.
Materials
Materials and decorative finishes should be reviewed on the applicable product information.
Appearance
Photography, lighting, screen settings and normal material variation may affect appearance.
Product Appearance & Variation
Product color, sand tone, surface finish, texture and other visual characteristics may appear slightly different because of photography, lighting, display settings, material properties and normal manufacturing variation.
Minor normal variation does not automatically mean that an Elverana™ product is defective or non-conforming.
Pricing & Availability
Product prices and availability may change from time to time.
Before payment is submitted, customers should review the price shown for the selected product, applicable discounts, shipping charges, taxes where applicable and the final checkout total.
If a clear technical, display or pricing error affects an order, Elverana™ may contact the customer before fulfillment to review or resolve the issue.
Order Submission & Acceptance
Submitting an order through elverana.com does not necessarily mean that the order has been finally accepted or fulfilled.
Elverana™ may review, decline, cancel or limit an order where reasonably necessary because of inventory availability, unsuccessful payment, suspected unauthorized activity, incorrect information, technical errors, legal restrictions or other legitimate operational reasons.
Payment Authorization
Orders are subject to successful payment authorization.
Available payment methods are displayed during checkout.
Banks, payment providers and card issuers may apply their own authorization, authentication, security, fraud-prevention and privacy procedures.
Currency & Payment Conversion
Elverana™ primarily serves customers in the United States.
Customers should review the applicable currency directly on the storefront and during checkout before submitting payment.
Where a customer's payment account uses another currency, a bank, card issuer or payment provider may apply its own exchange rate, conversion method or related fees.
Discounts & Special Offers
Promotional codes, discounts, bundles or other offers may be subject to specific eligibility conditions, product restrictions, availability, usage limits or offer-specific terms.
Promotions may not necessarily be combined unless expressly stated.
Elverana™ may modify or end a promotional offer subject to applicable law and any terms communicated with the offer.
Shipping & Delivery
Order processing begins after successful payment authorization and receipt of the applicable order information.
Available shipping methods, delivery information and applicable charges may be displayed during checkout where supported.
Shipment and delivery timing may vary according to destination, carrier operations, fulfillment arrangements, weather, holidays, transportation disruption and other circumstances.
Delivery estimates, where provided, should generally be understood as estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Customer Shipping Information
Customers are responsible for providing accurate and complete delivery information during checkout.
If an address correction is needed, contact customer support as soon as possible.
Once an order has progressed through fulfillment, been packed, dispatched or transferred to a carrier, changes may no longer be possible.
Return Requests & Refunds
Customers should contact Elverana™ customer support before sending merchandise to any address.
Where a return is applicable, customer support will provide the relevant return instructions and destination.
Approved refunds may generally be returned to the original payment method where technically available and appropriate.
The time required for a refund to become visible may depend on the bank, card issuer or payment provider.
The registered business address shown in the company information identifies the legal company operator. It should not automatically be treated as a warehouse, fulfillment center or authorized return destination. Contact Elverana™ customer support before sending merchandise back.
Proper Use of Elverana™ Hourglasses
Elverana™ hourglasses should be handled and displayed in a manner appropriate to their construction and intended decorative use.
Because products may include glass chambers, sculptural frames, decorative bases and other components, customers should place them on stable, suitable surfaces and avoid unnecessary impacts, drops or improper handling.
Any product-specific use or care information should be followed where supplied.
Glass & Decorative Components
Some Elverana™ products may contain glass or other breakable decorative components.
Customers should use reasonable care when unpacking, moving, cleaning or displaying such products.
Continued use or display may be inappropriate if a product has developed cracks, significant damage or another condition that may affect safe handling.
Elverana™ Brand & Website Content
Elverana™ branding, trademarks, written content, website design, graphics, product photographs, product presentation, visual assets and other protected materials may be protected by copyright, trademark or other intellectual-property rights.
No permission is granted to reproduce, distribute, commercially exploit or misleadingly present protected Elverana™ materials except where permission is expressly provided or applicable law allows it.
Shopify & Other Service Providers
Elverana™ may rely on third-party services including Shopify, payment providers, logistics providers, shipping carriers, security services, analytics providers, advertising providers and other technology or operational partners.
Independent third-party services may operate under their own terms, privacy policies and service practices.
Fraud, Abuse & Unauthorized Activity
Elverana™ may review transactions and store activity where reasonably necessary to detect or prevent suspected fraud, unauthorized transactions, misuse, security incidents or other harmful activity.
We may request additional information, restrict certain transactions or take other reasonable measures where required to protect customers, the store or applicable service providers.
Responsible Use of elverana.com
Users should not intentionally interfere with, damage, overload, misuse or attempt unauthorized access to elverana.com, store accounts, checkout systems or related services.
Users should not use the store for unlawful, fraudulent or abusive purposes.
Store & Service Availability
To the fullest extent permitted by applicable law, elverana.com, its store functions and related online services are provided on an as-available basis.
Temporary interruption, maintenance, technical errors, third-party outages or circumstances outside our reasonable control may affect website or service availability.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Elverana™ and the store operator will not be liable for indirect, incidental, special or consequential losses arising from website use or product purchase where such liability may lawfully be limited.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Mandatory consumer rights remain unaffected.
Mandatory Legal Rights
Nothing in these Terms and Conditions is intended to exclude, restrict or limit consumer rights that cannot lawfully be excluded, restricted or limited.
Where applicable law provides customers with mandatory protections or remedies, those rights remain applicable.
Changes to These Terms
Elverana™ may update these Terms and Conditions where business, operational, legal, security or service requirements change.
The revised version will be posted on this page and becomes effective as permitted by applicable law.
Last updated: September 30, 2026.
Questions About These Terms
Questions regarding these Terms and Conditions may be sent to:
Email: service@elverana.com
Phone: +86 167-1062-6453
Customer Support Response Time: Within 24 hours
Elverana™ Company Details
Official brand, company and customer-support information associated with Elverana™.
The registered business address above should not automatically be used as a return address. Please contact Elverana™ customer support for applicable return instructions before sending merchandise.
Clear terms for a clearer shopping experience.
These Terms and Conditions work together with Elverana™ store information to explain purchases, payments, fulfillment, product use and customer responsibilities. For questions, our support team aims to respond within 24 hours.
Contact Customer Support