Depending on how you interact with Elverana™, we may collect or process:

• Contact information such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information such as order number, products purchased, order value, shipping information, transaction status, returns and refunds.
• Customer-account information if you choose to create or use an account.
• Information you provide when contacting Elverana™ customer support.
• Device and website-use information such as IP address, browser type, device type, cookie identifiers, referring pages and website interactions.
• Marketing preferences and information concerning your interactions with advertising or promotional communications.
• Payment-related information required by Shopify and applicable payment providers to authorize and complete a transaction.

Elverana™ does not itself request customers to send complete credit-card numbers, security codes or online-banking passwords through ordinary customer-support email.

Personal information may be collected:

• Directly from you when you place an order, create an account, subscribe to communications, submit information or contact customer support.
• Automatically through cookies, pixels, scripts, logs, APIs, local storage and similar technologies where applicable.
• From Shopify, payment providers, fulfillment partners, shipping carriers and other providers involved in your transaction.
• From analytics, advertising, attribution or marketing providers where those services are enabled and permitted.

Personal information may be used to:

• Process, verify, fulfill and deliver orders.
• Send order confirmations, shipment notices, tracking information and service communications.
• Provide customer support and respond to questions or requests.
• Review returns, refunds, disputes and payment-related requests.
• Detect, investigate and help prevent fraud, misuse and security incidents.
• Operate, troubleshoot, analyze and improve elverana.com.
• Measure advertising and marketing performance where permitted.
• Provide advertising or marketing communications where permitted and subject to applicable choices.
• Meet applicable legal, regulatory, tax, accounting and recordkeeping obligations.
• Establish, exercise or defend legal claims.

Elverana.com and services supporting our store may use cookies, pixels, APIs, scripts, local storage, server logs and similar technologies for website functionality, checkout, shopping-cart operation, preferences, security, fraud prevention, analytics, attribution and advertising where applicable.

Some technologies may be necessary for the website to operate. Other technologies may be non-essential and may be subject to consent or opt-out requirements depending on your location and applicable law.

Where available, visitors may use the store's cookie or privacy controls and applicable browser or device settings to manage certain technologies.

Elverana™ may work with AppLovin Corporation ("AppLovin") as a third-party advertising, measurement, attribution, analytics and campaign-optimization provider where AppLovin advertising services are enabled.

Depending on the technologies enabled, information may be collected or shared through AppLovin pixels, cookies, APIs, scripts, identifiers or similar technologies.

Such information may include device or browser information, IP address, website-interaction events, advertising preferences or identifiers where applicable, and e-commerce events such as product views, searches, products considered, add-to-cart activity, checkout activity and purchase-related events.

Depending on the integration and applicable permissions, AppLovin may also process identifiers or contact-related information associated with e-commerce advertising services.

Where required by applicable law, Elverana™ intends to provide appropriate notice and obtain necessary permissions or valid consent before non-essential advertising technologies process personal information.

Where AppLovin pixels, cookies, APIs, scripts or comparable integrations are enabled on elverana.com, applicable cookie or privacy controls may be used as required by law.

Such controls are intended to identify relevant technologies, provide appropriate notice, collect applicable consent choices and respect withdrawal or opt-out choices.

Depending on where you live, you may have choices concerning non-essential cookies, targeted or interest-based advertising, or certain activities defined as a "sale" or "sharing" under applicable law.

Where applicable, Elverana™ may maintain mechanisms intended to collect and respect relevant consent or opt-out choices.

Browser, device, operating-system or Global Privacy Control settings may also communicate certain privacy choices where recognized and required by applicable law.

We may use analytics technologies and service providers to understand how visitors navigate elverana.com, which pages or products are viewed, how website features perform and where technical issues occur.

This information may help improve navigation, product presentation, website performance, advertising measurement and the overall shopping experience.

If you subscribe to promotional communications or otherwise provide appropriate permission where required, Elverana™ may send information about products, launches, offers or store updates.

You may use an unsubscribe mechanism provided in applicable marketing communications or contact customer support for assistance.

Personal information may be shared with service providers that help operate the store, including:

• Shopify and related commerce infrastructure providers.
• Payment and transaction-processing providers.
• Fraud-prevention and security providers.
• Fulfillment and logistics partners.
• Shipping carriers.
• Customer-support and technology providers.
• Analytics and performance providers.
• Advertising providers, including AppLovin, where enabled and permitted.

We may also disclose information where required by applicable law, legal process, governmental request or where reasonably necessary to protect rights, property, security or prevent fraud.

Payment information required to complete a transaction may be processed through Shopify and applicable payment providers.

Payment providers may process transaction information for authorization, payment completion, fraud prevention, dispute handling, security and legal compliance.

Elverana™ does not ask customers to provide complete payment-card numbers or online-banking passwords through ordinary customer-support email.

To prepare and deliver an order, relevant contact information, shipping address, order details and shipment information may be provided to fulfillment partners, logistics providers and shipping carriers.

These providers may use the information to prepare, route, track and deliver shipments or resolve delivery-related questions.

When you request a return or refund, we may process information relating to your identity, contact details, order, delivery, returned product, payment transaction, correspondence and refund status.

Please contact Elverana™ customer support before sending merchandise back.

The registered business address shown in this policy identifies the company operator and should not automatically be treated as an authorized return destination.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, fraud prevention, returns, refunds, dispute handling, legal compliance, recordkeeping and legitimate business administration.

Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

No method of internet transmission, payment processing or electronic storage can be guaranteed to be completely secure.

Elverana™ does not intend to use advertising technologies to infer, intentionally collect or transmit sensitive personal information for advertising purposes in a manner prohibited by applicable law.

We do not intend to configure custom advertising events specifically to contain protected health information or other categories of sensitive information that should not be used for advertising.

Elverana™ is a general consumer home-décor store and is not directed to children under 13 or to children as otherwise defined under applicable privacy laws.

We do not knowingly seek to collect personal information from children through the store.

If you believe that a child has improperly provided personal information through elverana.com, please contact us.

Because our store operator, Shopify, payment providers, advertising providers, fulfillment partners and other service providers may operate in different jurisdictions, personal information may be processed in countries other than the country or region where you live.

Where required by applicable law, appropriate contractual, organizational or other lawful transfer measures may be used to support cross-border processing.

Depending on where you live and subject to applicable law, you may have rights relating to personal information, including rights to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of certain personal information.
• Portability of certain information.
• Restriction of or objection to certain processing.
• Withdrawal of consent where processing is based on consent.
• Opt-out of certain targeted advertising, sale or sharing activities where those concepts apply under law.

Privacy rights may be subject to applicable legal exceptions, identity-verification requirements and jurisdiction-specific rules.

To submit a privacy request, email service@elverana.com .

Please describe your request and provide enough information for us to identify the relevant account, communication or transaction.

We may request reasonable information to verify identity before completing certain privacy requests.

Elverana.com may contain links to websites or services operated by independent third parties.

Their privacy practices are governed by their own privacy policies, terms and legal obligations.

We encourage customers to review privacy information associated with third-party services they choose to use.

We may update this Privacy Policy to reflect changes in operations, technology, service providers, advertising integrations, security practices or applicable legal requirements.

The revised version will be posted on this page.

Last updated: September 30, 2026.

For privacy questions or requests, contact Elverana™ customer support:

Email: service@elverana.com

Phone: +86 167-1062-6453

Customer Support Response Time: Within 24 hours